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RIVERBANK FINDS SUCCESS WITH NO-BRANCH MODEL
Spokane-based financial institution sees growth in income, loans, deposits Dylan Harris
Local News: RiverBank finds success with no-branch model
Luke Shuman, Owner
Hazzard Fab Worx
“We moved to RiverBank for merchant services and they worked to cater a plan to help with our specific service needs. We are saving money on processing and time with a customized plan for our team. RiverBank went out of their way to make my commercial property refi seamless and easy. We were able to come to terms in a quick conversation and a handshake deal. Two weeks later the deal was done. I refer any other business owners or family to them for a personalized and local bank feel. We couldn't be happier!"
- Luke Shuman
Hazzard Fab Worx is a 4-wheel drive shop specializing in custom trucks and jeeps for people all over the world. Our team of 10 professionals builds installs and sells top level products, from lift kits, wheels, tires, steps and bumpers, to custom offroad jeep suspension, axles and engine conversions. Using state of the art equipment we are able to make your truck or jeep look great as well as ride and drive better than stock.
Grant Barnes, Owner
One Tree Hard Cider
"Choosing RiverBank was honestly one of the best decisions we have made with One Tree. Our previous bank never took the time to understand what our business does, who our employees are, and what our needs are. It was day and night service from our previous institution. At RiverBank we were suddenly not just a number on a piece of paper".
- Grant Barnes
At One Tree we share joy by creating cider that is unquestionably delicious. We work with real ingredients sourced in the northwest to handcraft authentic and unique ciders that just taste incredible.
John Abernathy, Owner
The Bike Hub
“I love working with a local owned bank. It’s so much more personal than you get with the bigger banks. RiverBank has been incredibly flexible while helping us in our unique business. Helping us plan, strategize, and prepare for our future. And the courier service makes our jobs so much easier."
- Chris Andreasen and John Abernathy
We are a local owned bicycle retail shop with three locations in Spokane. We have partner brands like Trek bicycle and Giant bicycles, along with some boutique brands such as Santa Cruz and Transition bicycles. All of our locations have full-service centers. We work on any make or model of bicycle around. If you can’t find what you’re looking for in the stores, then check out our huge online Econ website. With shipping as quick as just a couple days.
Steve Egger, Owner
Egger’s Better Meats & Seafood
"RiverBank goes the extra mile and the staff is always friendly. I just know they will take care of me. I choose RiverBank because of their outstanding team members and fabulous service. I also wanted local representation for my merchant services and RiverBank provides a great product. I have and will recommend RiverBank to my friends and family.”
- Steve Egger
Egger’s Better Meats was started by our uncle John in 1935 and has been family owned and ran ever since. Egger’s Better Meats and Seafood was started by our father (Bob Egger) in 1962, and is located on the South Hill in Spokane, WA. Today, brothers Jeff and Steve Egger run the show with the rest of the family.
Bruce & Dawn Gregg, Owners
ACE on Francis and Ash & Rowan ACE Hardware
“We chose RiverBank because it is a community oriented, local bank that values small business and takes the time to understand our needs. We appreciate that decisions are made locally and we are not just an account in a file that gets shuffled around from place to place. RiverBank exceeds our banking needs by understanding our unique business and our future goals. We feel our banker is personally interested in our success and we value our relationship with him. We use their mobile branch service and find it is not just a time saver for us, but a huge financial plus on the labor budget! I love not having to take an hour to run to the bank. All of my requests are done with one quick email and the customer service is friendly, fast and knowledgeable. We got tremendous value from the bank CEO taking the time to sit down with us to listen and understand us and how the bank could serve our needs.”
- Dawn Gregg
"We started our first business in 2003 and have grown to two successful businesses. We have a unique business model with ebbs and flows throughout the year and we needed a bank who understood our needs. We began the journey of owning this business with another bank and several of the folks we had done business with in our 15 years have moved to RiverBank. They understand us, our business and our needs and most important to us, they are local! We strive to be the best at local customer service and we feel we have a great partner in RiverBank."
Jon and Nicol Whipple, Owners
We bank at RiverBank because of the local bank feel. We prefer to do business in the community where we live. We have been able to build great relationships over the years and know we can trust and rely on them."
- Jon Whipple
Baldwin signs has been a Spokane company for 82 years. We are a full-service electric sign company. Serving arenas, municipalities, military installations, and retail and commercial industries. Our services include design build, graphics, electrical, structural, craning, UL Manufacturing, etc.
Stephanie Napier, Owner
“We got in touch with RiverBank and instantly felt a weight lifted off our shoulders. We met with the RiverBank Team and shared our mission, vision, and goals. Our banker pushed hard for us and they took a risk when other institutions did not or could not. The genuinely kind staff, passionate leaders and philanthropy heart of the company helped get our business opened and we are ecstatic. 2022 is the year a bank believed in us and our combined passion to serve our community comes to fruition. THANK YOU RiverBank."
- Stephanie Napier
Pet Savers is a non-profit high-quality, low-cost spay/neuter clinic. Our mission is to save lives through prevention. Our vision is to make critical veterinary care affordable and accessible to all. No pet left behind.
Bob Cooke, Owner
R.H. Cooke & Associates, Inc.
“RiverBank is down to earth, understands my business needs and goals, and is truly a business partner. They recognize that in order to succeed, their customers need to succeed and RiverBank will do all they can to make that happen. I can call on the phone when I need to conduct a banking transaction or just have a question about my online banking, and RiverBank is right at our doorstep. I’m impressed how their personnel recognize my voice, call me by name, and so efficiently answer questions about my accounts. We’ve had incredibly fast turnaround on our loan requests. On many occasions I can smell fresh cookies when I come to their office and I’m greeted with warm friendly smiles and made to feel at home.”
- Bob Cooke
RH Cooke and Associates is a boutique real estate brokerage and property management firm serving Spokane for over 30 years. Our experienced brokers exemplify our motto “when details matter, experience counts”.