COVID-19

 

At RIVERBANK ...

WE CARE ABOUT YOUR WELL BEING

 
April 1, 2020

 

As the coronavirus (COVID-19) continues to prompt questions about preparation, we would like to assure you that our priority is to maintain a safe environment for employees, customers, visitors or others. We have taken precautions to accommodate social distancing for our staff and customers. 

With the Washington Stay Home/Stay Healthy Order in place, we encourage everyone to continue to practice thoughtful hygiene and want to remind our customers that we offer a complete suite of electronic solutions to make banking easy in these situations. See below for details.

RiverBank has implemented these additional safety measures which are currently in effect, but subject to change based on the Governor or Health Officials guidance.

RESTRICTED IN-PERSON ACCESS
We have restricted access to the Bank’s branch, our 5th floor Commercial Banking team, and 4th floor Executive Offices. We are instead offering the following:

  • NIGHT DROP - We ask all customers to use the night drop on the west side of the bank building for ALL DEPOSIT ONLY TRANSACTIONS. 
  • NEW WALK-UP WINDOW - Visitors to the branch will see that we have installed a walk-up window to the right of the branch door, similar to a drive-up window. Transactions that require staff interaction will be handled through this window until further notice. 
  • WE'RE HERE FOR YOU - While much of our staff is working remotely, we are still available. We ask customers to contact their Relationship Manager directly to make an appointment or call our main customer support line at 509.744.6900 so we can meet your banking needs.
CASH & COIN ORDERS
For transactions requiring CASH OR COIN PICKUP, we ask that you call the branch personnel at 509.744.6900 to arrange your order in advance.
 
MOBILE BRANCH
We have temporarily halted our mobile branch runs but have made arrangements with our regular mobile banking customers to use alternative means to conduct their banking transactions.
 
WE’RE HERE TO HELP
During these unprecedented times, WE ARE YOUR FINANCIAL PARTNER. We will continue to update our website but remind you that we have several solutions to allow you to bank safely and still adhere to social distancing recommendations:
  • Online Banking & Mobile App—view history, check balances, pay bills, transfer funds, make loan payments, place stop payments or even reorder checks.
     
  • Bill Payment—electronically pay individuals or companies from a desktop, laptop, tablet or phone.
     
  • CheckSnap—deposit checks using our Mobile App
    • We’ve temporarily increased the Deposit Limit & extended the Deposit Cut-Off time to 5pm PT, Monday-Friday, excluding holidays.
       
  • Debit Cards—pay bills, access cash from any ATM or during a POS transaction.
    • We refund the first $25 in ATM Fees per month
    • Use our toll-free Voice Response Unit (VRU) phone number to activate your debit card or change the PIN. (You must know your current PIN). 1-888-227-3096.
       
  • Night Drop Service—use our convenient Night Drop located by west entrance of our building at 202 E. Spokane Falls Blvd.
    • We’ve temporarily extended our Daily Cut-Off time to 5pm, Monday-Friday, excluding holidays.
       
  • Secure Message—send us a secure message through online banking or the RiverBank Mobile App.
     
  • Call Us at 509.744.6900—our bankers are available to assist Monday – Friday 9am-5pm PT. We can help you with questions, walk you through setting up online banking, downloading the Mobile App, using CheckSnap and more.
 
YOUR MONEY IS SAFE
Keep in mind that we are a Safe and Sound Institution and are FDIC Insured.
 
Keep up with COVID-19 with a visit to the following sites:
Centers for Disease Control https://www.cdc.gov
World Health Organization https://www.who.int/health-topics/Coronavirus
Washington State Department of Health https://www.doh.wa.gov
 
   
 
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