COVID-19

 

At RIVERBANK ...

WE CARE ABOUT YOUR WELL BEING

 
July 13, 2020

 

As the coronavirus (COVID-19) continues to prompt questions, we would like to assure you that our priority is to maintain a safe environment for employees, customers, visitors or others. In accordance with Governor Inslee’s orders for Washington state, we have taken precautions to accommodate requirements for social distancing, sanitation, and face coverings for our staff and visiting customers.

We encourage everyone to continue to practice thoughtful hygiene and want to remind our customers that we offer a complete suite of electronic solutions to make banking easy in these situations. See below for details.

RiverBank has implemented these additional safety measures which are currently in effect, but subject to change based on the Governor or Health Officials guidance.

RESTRICTED IN-PERSON ACCESS
We are continuing restricted access to the Bank’s branch, our 5th floor Commercial Banking team, and 4th floor Executive Offices. We are instead offering the following:

  • NIGHT DROP - We ask all customers to use the night drop on the west side of the bank building for ALL DEPOSIT ONLY TRANSACTIONS. 
  • NEW WALK-UP WINDOW - Visitors to the branch will see that we have installed a walk-up window to the right of the branch door, similar to a drive-up window. Transactions that require staff interaction will be handled through this window until further notice. 
  • WE'RE HERE FOR YOU - While much of our staff is working remotely, we are still available. We ask our customers to contact their Relationship Manager directly to make an appointment or call our main customer support line at 509.744.6900 so we can meet your banking needs.
CASH & COIN ORDERS
For transactions requiring CASH OR COIN PICKUP, we ask that you call the branch personnel at 509.744.6900 to arrange your order in advance. Please keep in mind that there is a nationwide coin shortage due to the pandemic. We will do our best to satisfy your requests.
 
MOBILE BRANCH
In late June we began to roll out modified mobile branch service with new safety protocols being followed by both our staff and our customers.
 
WE’RE HERE TO HELP
During these unprecedented times, we are your financial partner. We will continue to update our website but remind you that we have several solutions to allow you to bank safely and still adhere to social distancing recommendations:
  • Online Banking & Mobile App—view history, check balances, pay bills, transfer funds, make loan payments, place stop payments or even reorder checks.
     
  • Bill Payment—electronically pay individuals or companies from a desktop, laptop, tablet or phone.
     
  • CheckSnap—deposit checks using our Mobile App
    • We’ve temporarily increased the Deposit Limit & extended the Deposit Cut-Off time to 5pm PT, Monday-Friday, excluding holidays.
       
  • Debit Cards—pay bills, access cash from any ATM or during a POS transaction.
    • We refund the first $25 in ATM Fees per month.
       
  • Night Drop Service 24/7—use our Night Drop, conveniently located by the west entrance of our building at 202 E. Spokane Falls Blvd.
    • We’ve temporarily extended our Daily Cut-Off time to 5pm, Monday-Friday, excluding holidays.
       
  • Secure Message—send us a secure message through online banking or the RiverBank Mobile App.
     
  • Call Us at 509.744.6900—our bankers are available to assist Monday – Friday 9am-5pm PT. We can help you with questions, walk you through setting up online banking, downloading the Mobile App, using CheckSnap and more.

We look forward to resuming face to face conversations with our customers in the near future!

 
YOUR MONEY IS SAFE
Keep in mind that we are a Safe and Sound Institution and are FDIC Insured.
 
Keep up with COVID-19 with a visit to the following sites:
Spokane Regional Health District https://www.srhd.org
Centers for Disease Control https://www.cdc.gov
Washington State Department of Health https://www.doh.wa.gov
 
   
 
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