COVID-19

 

At RIVERBANK ...

WE CARE ABOUT YOUR WELL BEING

 
March 19, 2020

   

As the coronavirus (COVID-19) continues to gain media coverage and prompt questions about preparation, we would like to assure you that RiverBank has a Business Continuity Plan for public health events such as this. First and foremost, our priority is to maintain a safe environment for employees, customers, visitors or others. Right now, we are reminding our employees about the important measures they can take to prevent the spread of any illness, including COVID-19.

With Governor Inslee’s Executive Order, the public health situation has escalated. We encourage everyone to continue to practice thoughtful hygiene as we do in every flu season. We also want to remind our customers that we offer a complete suite of electronic solutions to make banking easy. See below for details.

Effective Thursday, 3/19/2020, RiverBank will be implementing these additional safety measures. We hope these emergency measures are short-lived but we expect they will be in effect until April 6th, 2020, subject to change based on the Governor or Health Officials guidance.

YOUR SAFETY IS OUR PRIORITY
In order to limit exposure for you and our employees, we will be practicing the following processes until further notice.
 

RESTRICTED IN-PERSON ACCESS

  • We will be restricting access to the Bank’s lobby. We encourage our customers to use the night drop on the west side of the bank building. For transactions requiring cash or coin pickup, we ask that you call the branch personnel at 509.744.6900 to arrange your order in advance.
     
  • We will be restricting access to our commercial banking team on the 5th floor and Executive Offices on the 4th floor. We ask our customers to contact their relationship managers to make an appointment for us to meet your banking needs.
MOBILE BRANCH
Over the next couple of days, we will be making arrangements with our mobile banking customers to use alternative means for the Bank to provide customer service. This may include use of a drop box or using electronic bank services. We will contact each customer to make these arrangements.
 
STAFFING
Our staff will be working from home on a rotating basis. We ask for your indulgence and patience as we communicate availability to meet our customer requested appointments.
 
WE’RE HERE TO HELP
During these unprecedented times, we are your financial partner. We have several solutions to allow you to bank safely and still adhere to social distancing recommendations:
  • Online Banking & Mobile App—view history, check balances, pay bills, transfer funds, make loan payments, place stop payments or even reorder checks.
     
  • Bill Payment—electronically pay individuals or companies from a desktop, laptop, tablet or phone.
     
  • CheckSnap—deposit checks using our Mobile App
    • We’ve temporarily increased the Deposit Limit & extended the Deposit Cut-Off time to 5pm PT, Monday-Friday, excluding holidays.
       
  • Debit Cards—pay bills, access cash from any ATM or during a POS transaction.
    • We refund the first $25 in ATM Fees per month
       
  • Night Drop Service—use our convenient Night Drop located by west entrance of our building at 202 E. Spokane Falls Blvd.
    • We’ve temporarily extended our Daily Cut-Off time to 5pm, Monday-Friday, excluding holidays.
       
  • Secure Message—send us a secure message through online banking or the RiverBank Mobile App.
     
  • Call Us at 509.744.6900—our bankers are available to assist Monday – Friday 9am-5pm PT. We can help you with questions, walk you through setting up online banking, downloading the Mobile App, using CheckSnap and more.
 
YOUR MONEY IS SAFE
Keep in mind that we are a Safe and Sound Institution and are FDIC Insured.
 
Keep up with COVID-19 with a visit to the following sites:
Centers for Disease Control https://www.cdc.gov
World Health Organization https://www.who.int/health-topics/Coronavirus
Washington State Department of Health https://www.doh.wa.gov
 
   
 
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