RiverBank and its affiliate RiverBank Holding Company are committed to providing the highest level of security and privacy regarding the collection and use of our banking customers’ personal information.
Privacy Statement
At RiverBank, we believe confidentiality and protection of customer information is one of our fundamental responsibilities. Unlike many other businesses these days, we will not sell our customer list to anyone. While information is critical to providing quality service, we recognize that one of our most important assets is our customer’s trust. Thus, the safekeeping of customer information is a high priority at RiverBank.
What Information We Collect
RiverBank collects nonpublic personal information about you from the following sources:
- Information we receive from you on applications and other forms
- Information about your transactions with us or others
- Information we receive from a consumer reporting agency
- Information from nonaffiliated third parties with your consent
Nonpublic personal information is nonpublic information about you that we obtain in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone books or government records.
What Information We Disclose
We do not disclose nonpublic personal information about our customers or former customers with anyone, except as permitted by law. We do share information about our experiences or transactions with you or your account (such as account balance and payment history) with our affiliate and companies that provide support services for us. They must keep the information confidential and private themselves. Examples of companies that provide support services include vendors that print your personal checks and companies we use to process your account transactions.
These companies are acting on our behalf for your benefit and are contractually obligated to keep your personal information confidential. They are not authorized to use your information for any purpose other than the purpose for which we have contracted. We may disclose all of the nonpublic personal information we collect about our customers, as described above, to these companies.
We may also disclose customer information when permitted by law in connection with a subpoena or similar process, a fraud investigation, an audit or examination, or to provide information to others with your consent.
In short, we promise never to release your personal information unless it is for your benefit, you have authorized it, or it is required by law – at RiverBank, confidentiality is something we expect you to expect from us.
Our Security Procedures
We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Website Privacy Information
Visitors to riverbankonline.com remain anonymous. We do not collect personally identifying information such as their e-mail address unless they choose to provide it. RiverBank employs strict security measures in the collection of your personal information for all online banking transactions. These transactions are submitted to a secure administration site through an encrypted direct line that limits access to only approved personnel.
Notify Us of Inaccurate Information We Report To Consumer Reporting Agencies. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. Your written notice describing the specific inaccuracy(ies) should be sent to us at the following address: RiverBank 202 E. Spokane Falls Blvd., Suite 500 Spokane, WA 99202.
If you have questions about our privacy policy, please contact RiverBank at 1-509-744-6900.