How do I enroll for online banking?
Click on the ‘Online Banking’ box on the upper right hand corner of any page within RiverBank’s website and begin the login process:
- Click ‘New User Enrollment’ on the left scroll bar
- Complete the New User Enrollment Form
NOTE: Make sure to complete all required fields, enter your desired Login ID, and complete the electronic signature - Click ‘Submit Enrollment’ to securely send your information to the Bank
One of our Online Banking specialists will review your information and notify you when your Online Banking is ready to access.
How do I login the first time & what will I need to do?
After you enroll for Online Banking and receive confirmation your enrollment has been processed, click on the ‘Online Banking’ box on the upper right hand corner of any page within RiverBank’s website and begin the login process:
- Enter your Login ID and click the ‘I am a First Time User’ checkbox, then click ‘Login’
- Establish your new password – Click here for step by step instructions
- Accept the Online Banking Terms & Conditions
- Start using the system
What should I expect the second time I login?
The second time you login, the system will prompt you to verify your computer by receiving a secure access code. If you choose, you can register the computer to avoid this verification process during future online banking logins.
Which accounts will I see?
The system provides access to any accounts where you are a primary or joint owner. If you want to make changes to your viewable accounts, just let us know.
Who do I contact if I have questions?
As always, we are here to help. Feel free to call us at 509-744-6900, stop in to visit or
email.
How do I setup Bill Pay Reminders?
Set up your reminders in the Bill Pay system under Bill Reminders.
How do I set up Scheduled Transfers?
Scheduled transfers can be set up under Funds Transfers.
How do I set up Alerts?
Balance, history, transaction, and date alerts can be set up under Alert Preferences.
Can I set up Account Nicknames or Preferences
Yes. Account nicknames and preferences can be set up under Account Preferences.
How do I access my Web Statements?
When you login, select ‘Statements’ under Accounts, then enter the desired account number and click ‘Submit’ to access your web statements.
What types of loan payments are available?
You can make regularly scheduled loan payments, as well as principal and/or interest payments.
How do I make a Payment on the new system?
Once the system launches, make payments under Transfer Funds. For regularly scheduled payments, enter the total payment in the Amount field. For payments other than your regularly scheduled payment, enter the total payment in the Amount field and use the Principal/Interest Split fields to indicate how you would like the payment to be processed.
NOTE: Payment instructions received by 5:00 p.m. PT on a business day will be applied as of that day. Payment instructions received after that time will be applied as of the next business day.
